Shipping policy
The Forepaws Company – Shipping Policy
Last updated: 8 September 2026
We want your Forepaws order to arrive safely and keep you informed throughout its journey. Our products are made and fulfilled by different specialist suppliers, so delivery arrangements may vary depending on what you order.
UK delivery
We currently offer delivery to United Kingdom addresses. Available delivery methods, charges and estimated delivery times are displayed at checkout before you place your order.
Dog toys and accessories
Selected dog toys and accessories are fulfilled by our specialist dropshipping partner. Standard UK delivery is currently free for products in our CJ DOG TOYS range. The estimated delivery period displayed at checkout is 5–10 business days, including processing and transit. This is an estimate rather than a guaranteed delivery date, and we will contact you if we become aware of a significant delay.
Print-on-demand gifts and homeware
Our mugs, prints, tote bags and other gift products are produced and fulfilled by our print-on-demand partner. Production time is additional to the carrier’s transit time. The applicable delivery estimate will be shown on the product page or at checkout once confirmed for the product.
Our current standard UK shipping charge for these products is £4.99, with free standard delivery on qualifying orders of £50 or more. An express option may be available for £6.99. Please refer to checkout for the actual options and charges applicable to your order. Express delivery does not necessarily mean express production.
Separate parcels and mixed orders
If you order products from different suppliers, they may be dispatched separately and arrive on different days. You may receive more than one tracking number. Shipping charges for products from different shipping profiles may be combined at checkout. The total delivery charge will be displayed before you place your order.
Processing and delivery estimates
Business days exclude weekends and UK bank holidays. Personalised and print-on-demand products may require additional production time. We will provide accurate product-specific estimates once confirmed with our fulfilment partners. If an item has an unusually long lead time, we will make this clear before purchase.
Tracking
Where tracking is available, we will provide tracking information after dispatch. Tracking updates may take a little time to appear after a parcel has been handed to the carrier.
Delays, lost or damaged parcels
If your order is delayed, lost or arrives damaged, please contact us at theforepawscompany@gmail.com with your order number. We will investigate with the supplier or carrier and arrange an appropriate resolution. We remain responsible for delivery in accordance with your statutory consumer rights.
Unless a different delivery period has been agreed with you, goods must be delivered within 30 days. Your rights in relation to late delivery, cancellation and refunds are unaffected by any estimated delivery times in this policy.
Incorrect delivery details
Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible. We will try to amend the details before dispatch, but changes may not be possible once an order has been processed. We will work with you to resolve delivery problems in accordance with applicable law.
International delivery
We are currently focusing on UK customers. International delivery is not available unless a destination and delivery option are expressly offered at checkout. Any future international delivery arrangements, including applicable taxes and import charges, will be made clear before purchase.
Contact us
Email: theforepawscompany@gmail.com
Website: https://theforepawscompany.co.uk
The Forepaws Company